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Poundshop – Online Purchase Terms and Conditions

1.  Our terms  

1.1 What these terms cover

These are our terms and conditions and they apply when you buy products from us.

 1.2 Why you should read them

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

 2.  Who are we? 

2.1 Who are we?

We are Online Poundshop Ltd and our registered company address is 8 Parkway, Pacific Ave, Wednesbury, WS10 7WP.  We are registered in England and Wales under company number 08870575. Our VAT number is 179631766.

2.2 How to contact us

You can contact us by telephoning our customer service team at 0330 222 0013 or by writing to us at or Poundshop 6 Sterling Park, Pedmore Road, Brilerley Hill, West Midlands, DY5 1TB

  3.  Our Contract with you

3.1 Offers on our Website

Whilst we take care to ensure that our prices and advertising are correct, our goods sell very quickly and we may change the type, availability or price of goods at short notice. All goods on our website are advertised as an “invitation to treat”. This means that it is not a contractual offer and we may change our prices or the products we sell up to the point where we accept your order.

3.2 Accepting your Order

Our acceptance of your order will take place when we email you and confirm that your goods are available at the stated price. At this point a contract will come into existence between you and us. 

3.3 If we cannot accept your order

If we are unable to accept your order, we will inform you of this by email and will not charge you for the product or will provide a refund if we have already charged you. This might be because:

  • the product is out of stock,
  • we have unexpected limits on our resources which we could not reasonably plan
  • we have identified an error in the price or description of the product
  • we are unable to meet a delivery deadline you have specified.

3.4 Your order number.

We will assign a number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.5 User Accounts

You can set up an account with us so that you can purchase from our website without having to input your details every time. You do not need to set up an account to purchase products from us and can check out an order as a guest.  

4.  Our Products  

4.1 Products may vary slightly from their pictures.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.  

4.2 Product packaging may vary.

The packaging of the product may vary from that shown in images on our website.

5.  Delivery  

5.1 Where do we deliver to

We deliver to all areas of the UK. We also deliver to Spain (excluding the Canary Islands), France, Republic of Ireland, Germany, Belgium, Netherlands, Luxembourg and Portugal. We do not currently offer shipping to any other country.  

5.2 How much will it cost to ship my order

There are a range of delivery options available to you:

  • UK Mainland Costs*

Standard delivery is £4.95, Next Working Day Delivery is £5.95

Excluding some post codes

  • UK Highlands and Non-Mainland

Standard delivery is £6.50

Orders to the Channel Islands £12.95

  • Spain, France, Republic of Ireland, Germany, Belgium, Netherlands and Luxembourg Delivery Costs

Order up to 30kg – Standard delivery is £12.95

  • Portugal Delivery costs

Order up to 30kg – Standard delivery is £15

We do not offer Next Working Day Delivery to Spain, France, Republic of Ireland, Germany, Belgium, Netherlands, Luxembourg or Portugal.

5.3 How long will it take for my order to arrive?

Depending on your preferred delivery selection, your order can take between 1 and 5 working days for UK mainland and non-Highland deliveries. If we anticipate longer delivery times this will be shown on the product information for the day’s offer.

Delivery to certain areas including Aberdeen, the Scottish Highlands, Isle of Man, Isles of Scilly and Northern Ireland may take longer than our standard delivery times stated above.

Delivery to Spain, France, Republic of Ireland, Germany, Belgium, Netherlands and Luxembourg orders will take between 7 – 10 working days depending on location.

5.4 How will I know when my order is on its way?

Once your order has been shipped we will send you a confirmation email with the courier details and a tracking number so that you can keep up to date on its progress.

5.5 Can I have my order shipped to a different address?

Your billing address must match the information on your credit or debit card but you can request that your items are delivered to your workplace or other address.

5.6 Will I have to sign for my delivery?

All our orders require a signature at the time of delivery and you must ensure that someone is available to sign for the delivery.

 5.7 If you are not at home when the product is delivered

If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

5.6 If you do not re-arrange delivery

If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and may deduct our costs for the failed delivery from any refund due to you.

5.7 Delays outside our control

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

6.  Your right to end the contract

6.1 Ending your contract with us.

Your rights when you end the contract will depend on what you have bought and whether there is anything wrong with it.

6.2 If there is a problem with the goods

If you have any questions or complaints about a product please contact us at  If your product is faulty then we will offer you a refund in accordance with your legal rights. We may ask you to return the faulty product and we will pay for the cost of postage. If you have purchased an electrical product which is covered by a manufacturer’s warranty we ask that you contact the manufacturer directly.

6.3 If you have just changed your mind about the product

If you have received your goods and decide that you don’t want them you must inform us in writing at within 14 days and we will arrange a return authorisation for you.  The cancellation period starts on the day after the day on which you receive your goods.  We recommend that you retain the original packaging and return it back to us in this. We also recommend that you obtain proof of posting. You will be responsible for covering the cost of returning the goods. 

6.4 When you don’t have the right to change your mind

You do not have a right to change your mind in respect of:

  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
  • any products which become mixed inseparably with other items after their delivery.

7.  Price and Payment 

 7.1 Where to find the price for the product

The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. 

7.2 When you must pay and how you must pay

We accept payment with by credit or debit card or Paypal.  All goods must be paid for before we dispatch them.  

7.3 VAT

Our prices include VAT.

8. How do we use your personal information?

We only use your personal information as detailed in our Privacy Statement Please read this statement as it includes important information which applies to you.

9. What are we liable for?

9.1 Excluding Liability

We do not exclude any liability that English Law does not permitted us to exclude. Where we are permitted by law, we exclude all conditions, warranties, representations or other terms which may apply whether expressed or implied.

9.2 Our Liability

Our total liability to you in respect of all losses arising under or in connection with these terms shall in no circumstances exceed the price you have paid to us for the goods.

10. Can we change these terms?

We may amend these terms, if the law changes or if we change how we work.

11. Other important issues

11.1 Rights of Third Parties

This Contract is between you and us. No other person shall have any rights to enforce its terms.

11.2 What law applies?

These Terms are governed by English law. This means that any dispute or claim arising out of it will be governed by English law and the courts in England and Wales will have exclusive jurisdiction over it.