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Online Purchasing Terms and Conditions

The Terms and Conditions documented on this page, govern your use of our services at This document provides information about you purchasing from us online and the legal requirements that apply to you. It is important to read this document carefully as they set out what, ‘you’ and ‘we’ should expect from each other when you use our services.

These Terms of Use do not affect your statutory rights.

The legal requirements within this document are listed below:

1. Our Terms

1.1 What these Terms cover

These terms and conditions apply when you buy products from us.

1.2 Why you should read these Terms carefully

Please read these Terms and Conditions carefully before you submit your order to us. These Terms and Conditions tell you who we are, how we provide products to you, how you, and us, may change or end your contract, what to do if there is a problem and other important information.

2. Who are we?

2.1 Who are we?

Registered Company Name: Online Poundshop Ltd

Registered Office Address: Unit 8 Parkway Industrial Estate, Pacific Avenue, Wednesbury WS10 7WP

Registered in: England and Wales

Registered Company Number: 08870575

Registered VAT Number: 179631766

2.2 How to contact us

You can contact us by telephoning our Customer Service Team at 0330 222 0013 or by emailing us at

If you prefer, you can write to us at Online Poundshop Ltd, Unit 8 Parkway Industrial Estate, Pacific Avenue, Wednesbury, WS10 7WP.

3. Our Contact with you

3.1 Offers on our website

Whilst we take care to ensure that our prices and advertising are correct, our goods sell very quickly and we may change the type, availability or price of goods at short notice. All goods on our website are advertised as an “invitation to treat”. This means that it is not a contractual offer and we may change our prices or the products we sell up to the point where we accept your order.

3.2 Accepting your order

Our acceptance of your order will take place when we email you and confirm that your goods are available at the stated price. At this point a contract will come into existence between you and us.

3.3 If we cannot accept your order

If we are unable to accept your order, or part-order, we will inform you of this by email and we will not charge you for the product(s) we cannot provide to you. If payment has already been accepted, we will then provide a full refund for the product(s) that cannot be fulfilled.

The following reasons are examples as to why we may not be able to accept your order, or part-order:

  • The product(s) is out of stock.
  • We have unexpected limits on our resources which we could not reasonably plan for.
  • We have identified an error in the price or description of the product(s).
  • We are unable to meet a delivery deadline that was specified.

3.4 Your order number

We will assign a number to your order and tell you what it is when we accept your order. It will help us if you can quote the order number if you decide to contact us about your order.

3.5 User accounts

You can set up an account with us in order to purchase from our website without having to input your details every time you place an order in the future.

However, you do not need to set up an account with us to use our services and purchase products from us. You can simply place an order as a guest user.

4. Our Products

4.1 Product Images and Packaging

We strive to keep our product images as up to date as possible and whilst the image will be representative of the exact product being supplied, images are for illustrative proposes only as manufacturers can from time to time, vary product packaging for reasons of promotions etc., this may include price marked packaging and other promotional markings, so whilst the product being received will be exactly as presented, the packing may vary to that in our image.

5. Delivery

5.1 Where we deliver

We deliver to most European Countries.

Please visit our Delivery page for more information.  

5.2 Delivery costs

The most up to date Delivery costs can be found on our Delivery page.

5.3 Delivery times

Delivery times differ depending on your postal address and the delivery option that you have selected.

Your order can take between 1 - 5 working days for UK mainland and non-Highland Deliveries. Please note that deliveries to Aberdeen, the Scottish Highlands, Isle of Man, Isles of Scilly and Northern Ireland may take longer than our Standard Delivery times.

Next Day Deliveries are available to UK mainland postcodes only when an order is placed before 2pm. When an order is placed on a Friday before 2pm, will be deliver your package on the following Monday. Orders that are placed after 2pm on a Friday, or over a weekend, will be delivered on the following Tuesday.

International Deliveries can take between 7 – 10 working days depending on your location.

If we anticipate longer delivery times, this will be shown on our Home and Delivery pages.

5.4 Delivery notifications

Once your order has been shipped we will send you a confirmation email with the courier details and a tracking number so that you can keep up to date on its progress.

5.5 Choosing your delivery address

Your billing address must match the information on your credit or debit card, but you can request that your order is delivered to your workplace or another more convenient address to you.

5.6 "Safe Place" Delivery

Please note that in instances where you have separately arranged with our courier to leave your parcel in a "safe place", then cannot accept any liability for any subsequent loss of your parcel.

5.7 Secure Deliveries

In order to deliver your package safely and efficiently, someone within the premises will need to be present in order to provide us with a signature / name to formally accept delivery before our courier can hand over your parcel.

5.8 Missed Deliveries

If no one is available at your address to receive your delivery, we will leave you a note informing you of how to rearrange your delivery for a more convenient time, or to arrange for a collection from a local depot. 

5.9 Un-arranged missed deliveries

If after a failed delivery to you, you do not re-arrange a delivery, or collect them from a local delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract and may deduct our costs for the failed delivery from any refund due to you. 

5.10 Delay outside of our control

If our supply of the products that you have ordered from us is delayed by an event outside our control, then we will contact you as soon as possible to let you know that we are taking steps in order to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

6. Your right to end your contract with us

6.1 Ending your contract with us

Your rights when you end a contract with us will depend on what you have purchased and whether there is anything wrong with it.

6.2 Problems with your goods

If you have any questions or complaints about a product that you have received from us then please contact us at 

If your product is faulty then we will offer you a refund in accordance with your legal rights. We may ask you to return the faulty product and we will pay for the cost of postage. If you have purchased an electrical product which is covered by a manufacturer’s warranty we ask that you contact the manufacturer directly.

6.3 Changing your mind about a product

If you have received your goods and decide that you don’t want them you must inform us in via email at within 14 days and we will arrange a returns authorisation for you. 

The cancellation period starts on the day after you receive your goods.  We recommend that you retain the original packaging and return it back to us in this. We also recommend that you obtain proof of posting. You will be responsible for covering the cost of returning the goods back to us at our distribution centre. 

6.4 Non-returnable goods

You do not have the right to return goods when:

  • Products sealed for health protection or hygiene purposes - once you have received these items and they have been unsealed.
  • Sealed audio, video recordings or computer software - once you have received these items and they have been unsealed.
  • Any products which become mixed inseparably with other items after their delivery.

7. Price and Payments

7.1 Where to find prices for products you have ordered

The price of the product(s), which includes VAT, will be indicated on your order page when you purchase items from us. We take all reasonable care to ensure that the price of the product advised to you is correct. 

7.2 Payment types

We accept payment by credit or debit card, Paypal and Klarna Pay Later.

All goods must be paid for in full before we dispatch them. However, if you have chosen Klarna Pay Later as your method of payment, then a finance instalment plan will be agreed upon at the time you place your order. 

7.3 VAT

Our prices include VAT.

Our registered VAT number is: 179631766.

8. Your Personal Information

8.1 How we use your Personal Information

We only use your personal information as detailed in our Privacy Policy statement. Please read this document carefully as it includes important information which applies to you.

9. Liability

9.1 Excluding Liability

We do not exclude any liability that English Law does not permit us to exclude. Where we are permitted by law, we exclude all conditions, warranties, representations or other terms which may apply whether expressed or implied.

9.2 Our Liability

Our total liability to you, in respect of all losses arising or in connection with these terms, shall in no circumstances exceed the price you have paid to us for the goods that you have purchased. 

10. Important Issues

10.1 Right of other Third Parties

This Contract is between you and us. No other person shall have any rights to enforce its own Terms and Conditions.

10.2 What laws apply?

These Terms and Conditions are governed by English law. This means that any dispute or claim arising out of it will be governed by English law and the courts in England and Wales will have exclusive jurisdiction over it.

We review our Online Purchase Terms and Conditions on a frequent basis to check that it accurately reflects how we deal with your use of our services and may amend it if necessary. You should check this page regularly to see the most up to date information.

We last updated this Privacy Statement on March 31, 2018.

Not found what you are looking for?

Well at we are here to help. Feel free to contact our customer services team on the following if you have any further queries:

T: 0121 647 2569
A: Online Poundshop Ltd, Unit 8 Parkway, Pacific Ave, Wednesbury, WS10 7WP.