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Returns

Here we have answered a few frequently asked questions regarding the returns policy at Poundshop.com:

If I don’t like an item that I have ordered how do I return it?

We do make every effort through description and images to correctly represent the items on sale at Poundshop.com.  However, if you receive your item and decide that you would like to return it you must contact  service@poundshop.com to arrange a return authorisation. Items returned without an authorisation will result in delayed processing. You have the right to cancel your order within 14 working days. The cancellation period starts on the day after the day on which your goods are received.

For hygiene purposes, we can only accept returns of underwear or lingerie if the item is faulty or the wrong item has been sent.

If you wish to cancel your order please contact us in writing via service@poundshop.com or write to us at Poundshop.com,Unit 8 Parkway, Pacific Ave, Wednesbury, WS10 7SW

What do I do if the item I have ordered doesn’t work?

If you wish to return the item for a refund in accordance with your consumer rights, please contact  service@poundshop.com  to arrange a return authorisation , same conditions apply.  If the item is found to be faulty within 30 days of receipt, we will arrange return of the item in addition to the cost of the returned item. Please contact  service@poundshop.com to arrange a return authorisation.  Please note that where it is necessary for inspection of faulty items at Poundshop.com, processing and reporting can take 30 days from receipt of the item.

Why don’t you offer 90 day return like lots of other companies?

We take customer service very seriously but if we were to offer no quibble lengthy return periods we would have to increase the cost of our products which goes against everything that Poundshop.com stands for.  Of course we respect our customer’s consumer rights and operate within them and will do all that we can to help.  

If you have any queries that have not been answered above, email service@poundshop.com.

Poundshop.com Customer Service