Terms and Conditions

Using our website

 

Our aim is to provide our customers with amazing offers and products and we hope that you are happy with your purchases and enjoyed using our website.  If you have any comments either good or bad about our products or services, we would be happy to hear from you at service@poundshop.com.  

 

When you use our website we expect you to comply with our rules which we have put together to protect you, us and our other users. So please make sure that you read these terms of use and comply with them.

We also have other documents containing important information which applies to your use of our website:

  • Privacy Policy which tells you how we process any personal data we collect from you.

 

  • Cookie Statement which gives details of the cookies that we use on our website, how they work and what information they collect.

 

  • Online Terms and Conditions which are he terms which apply when you buy any products from us.

 

  • Acceptable Use Policy [gives you information on what comments and other input we consider to be acceptable when commenting on our blog.

 

  • Competition Terms and Conditions which apply when you enter one of our competitions.

 

 

Who are we?

We are Online Poundshop Ltd, Wychbury Lee, South Staffs Freight Building, Lynn Lane, Shenstone, Staffordshire, WS14 0ED and we are registered in England and Wales under company number 08870575. Our VAT number is 179631766.

Changes to these terms

We may change these terms at any time and the most up to date version will be available on our website.

Changes to our website

We will update our website and its content from time to time. We do not always tell users before doing so.

Whilst we do our best to make sure that information on our website is accurate, but we cannot guarantee that the website or its content will be free from mistakes.

Your Access to our website

Access to our website is available to all visitors, but its use is governed by the laws of England and Wales only and so if you are visiting our website from another country please bear this in mind.  We give users the option to set up an account with us to make purchasing from our website quicker and easier. You do not have to set up an account to make a purchase.

Due to the nature of technology and the internet, we cannot promise that our website or any content on it will always be available or be uninterrupted. We are not obliged to fix or support our website.

Your access to our website is permitted on a temporary basis and we may, withdraw all or any part of our website without telling you first. We will not be liable to you if our website is unavailable at any time.

You are responsible for your own internet access and making sure that any person who accesses our website through your internet connection complies with these terms.

Who owns the content on our website?

We own (or licence) the copyright and other rights in our website and in the material which we published on it.  All such rights are reserved.

You must not use any part of the content on our website for commercial purposes without our written permission.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will end immediately and you must return or destroy any copies of the materials you have made if requested.

Accuracy of website content

The content on our website is provided for general information purposes only. It is not intended to be advice on which you should rely. You must obtain your own advice before taking (or not taking) any action on the basis of information you read on our website.

Although we make reasonable efforts to update the information on our website, we make no guarantee (whether expressed or implied) that the content on our website is accurate or up-to-date.

Our blog

We welcome your comments and your input on our blog articles, but if you do wish to contribute please ensure that you comply with our Acceptable Use Policy.

Our liability

We do not exclude any liability that English Law does not permitted us to exclude.

Where we are permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether expressed or implied.

We will not be liable to any user for any loss or damage if you are unable to use our website or if you rely on any content displayed on our website.

We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment or programs due to your use of our website or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our website. We will not be liable for any loss or damage that may arise if you use them.

Viruses

Whilst we take reasonable steps to ensure that our website is reliable and provides a fast service, we do not guarantee that our website will free from bugs or viruses.  You are responsible for using your own virus protection software.

You must not misuse our website by knowingly introducing any material which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.

You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. To do so could be a criminal offence under the Computer Misuse Act 1990 and we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities to help identify you.

Linking to our website

You may link to our home page if you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement from us.

We may remove any links to our website that we do not consider to be suitable for any reason.

Links to other websites

If we provide links to other websites these links are for information only.  We have no control over the contents of those websites or resources.

Stop using our website

Things change, we may have to go our separate ways and immediately end our agreement and your use of our website.  If at any time you do not feel that you can agree to our terms or you are not happy with our website, you must stop using it.

We may also end your use of our website and terminate your account if you fail to or comply with our terms, or to breach any law or regulation. If we do end your use of our website, we will tell you and you must immediately stop using it. We will not offer you compensation for any losses at the time we end your use of the website.

What law applies?

These terms of use are governed by English law and this means that the courts of England and Wales have exclusive jurisdiction. 

 

Poundshop – Online Purchase Terms and Conditions

1.  Our terms  

1.1 What these terms cover

These are our terms and conditions and they apply when you buy products from us.

 1.2 Why you should read them

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

 2.  Who are we? 

2.1 Who are we?

We are Online Poundshop Ltd and our registered company address is Wychbury Lee, South Staffs Freight Building, Lynn Lane, Shenstone, Staffordshire, WS14 0ED.  We are registered in England and Wales under company number 08870575. Our VAT number is 179631766.

2.2 How to contact us

You can contact us by telephoning our customer service team at 0330 222 0013 or by writing to us at service@poundshop.com or Poundshop 6 Sterling Park, Pedmore Road, Brilerley Hill, West Midlands, DY5 1TB

  3.  Our Contract with you

3.1 Offers on our Website

Whilst we take care to ensure that our prices and advertising are correct, our goods sell very quickly and we may change the type, availability or price of goods at short notice. All goods on our website are advertised as an “invitation to treat”. This means that it is not a contractual offer and we may change our prices or the products we sell up to the point where we accept your order.

3.2 Accepting your Order

Our acceptance of your order will take place when we email you and confirm that your goods are available at the stated price. At this point a contract will come into existence between you and us. 

3.3 If we cannot accept your order

If we are unable to accept your order, we will inform you of this by email and will not charge you for the product or will provide a refund if we have already charged you. This might be because:

  • the product is out of stock,
  • we have unexpected limits on our resources which we could not reasonably plan
  • we have identified an error in the price or description of the product
  • we are unable to meet a delivery deadline you have specified.

 

3.4 Your order number.

We will assign a number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.5 User Accounts

You can set up an account with us so that you can purchase from our website without having to input your details every time. You do not need to set up an account to purchase products from us and can check out an order as a guest.  

4.  Our Products  

4.1 Products may vary slightly from their pictures.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.  

4.2 Product packaging may vary.

The packaging of the product may vary from that shown in images on our website.

5.  Delivery  

5.1 Where do we deliver to

We deliver to all areas of the UK. We also deliver to Spain (excluding the Canary Islands), France, Republic of Ireland, Germany, Belgium, Netherlands, Luxembourg and Portugal. We do not currently offer shipping to any other country.  

5.2 How much will it cost to ship my order

There are a range of delivery options available to you:

  • UK Mainland Costs*

Standard delivery is £4.95, Next Working Day Delivery is £5.95

Excluding some post codes

  • UK Highlands and Non-Mainland

Standard delivery is £6.50

Orders to the Channel Islands £12.95

  • Spain, France, Republic of Ireland, Germany, Belgium, Netherlands and Luxembourg Delivery Costs

Order up to 30kg – Standard delivery is £12.95

  • Portugal Delivery costs

Order up to 30kg – Standard delivery is £15

We do not offer Next Working Day Delivery to Spain, France, Republic of Ireland, Germany, Belgium, Netherlands, Luxembourg or Portugal.

5.3 How long will it take for my order to arrive?

Depending on your preferred delivery selection, your order can take between 1 and 5 working days for UK mainland and non-Highland deliveries. If we anticipate longer delivery times this will be shown on the product information for the day’s offer.

Delivery to certain areas including Aberdeen, the Scottish Highlands, Isle of Man, Isles of Scilly and Northern Ireland may take longer than our standard delivery times stated above.

Delivery to Spain, France, Republic of Ireland, Germany, Belgium, Netherlands and Luxembourg orders will take between 7 – 10 working days depending on location.

5.4 How will I know when my order is on its way?

Once your order has been shipped we will send you a confirmation email with the courier details and a tracking number so that you can keep up to date on its progress.

5.5 Can I have my order shipped to a different address?

Your billing address must match the information on your credit or debit card but you can request that your items are delivered to your workplace or other address.

5.6 Will I have to sign for my delivery?

All our orders require a signature at the time of delivery and you must ensure that someone is available to sign for the delivery.

 5.7 If you are not at home when the product is delivered

If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

5.6 If you do not re-arrange delivery

If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and may deduct our costs for the failed delivery from any refund due to you.

5.7 Delays outside our control

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

6.  Your right to end the contract

6.1 Ending your contract with us.

Your rights when you end the contract will depend on what you have bought and whether there is anything wrong with it.

6.2 If there is a problem with the goods

If you have any questions or complaints about a product please contact us at service@poundshop.com.  If your product is faulty then we will offer you a refund in accordance with your legal rights. We may ask you to return the faulty product and we will pay for the cost of postage. If you have purchased an electrical product which is covered by a manufacturer’s warranty we ask that you contact the manufacturer directly.

6.3 If you have just changed your mind about the product

If you have received your goods and decide that you don’t want them you must inform us in writing at service@poundshop.com within 14 days and we will arrange a return authorisation for you.  The cancellation period starts on the day after the day on which you receive your goods.  We recommend that you retain the original packaging and return it back to us in this. We also recommend that you obtain proof of posting. You will be responsible for covering the cost of returning the goods. 

6.4 When you don’t have the right to change your mind

You do not have a right to change your mind in respect of:

  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
  • any products which become mixed inseparably with other items after their delivery.

7.  Price and Payment 

 7.1 Where to find the price for the product

The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. 

7.2 When you must pay and how you must pay

We accept payment with by credit or debit card or Paypal.  All goods must be paid for before we dispatch them.  

7.3 VAT

Our prices include VAT.

8. How do we use your personal information?

We only use your personal information as detailed in our Privacy Statement https://www.poundshop.com/poundshop-security/. Please read this statement as it includes important information which applies to you.

9. What are we liable for?

9.1 Excluding Liability

We do not exclude any liability that English Law does not permitted us to exclude. Where we are permitted by law, we exclude all conditions, warranties, representations or other terms which may apply whether expressed or implied.

9.2 Our Liability

Our total liability to you in respect of all losses arising under or in connection with these terms shall in no circumstances exceed the price you have paid to us for the goods.

10. Can we change these terms?

We may amend these terms, if the law changes or if we change how we work.

11. Other important issues

11.1 Rights of Third Parties

This Contract is between you and us. No other person shall have any rights to enforce its terms.

 

11.2 What law applies?

These Terms are governed by English law. This means that any dispute or claim arising out of it will be governed by English law and the courts in England and Wales will have exclusive jurisdiction over it.

 

Website Acceptable Use Policy

www.poundshop.com

 

At Poundshop.com we aim to offer customers amazing offers and customer service. We welcome your input and comments on how we are doing on our blog.

Whilst we encourage participation, we need to ensure that users respect our aims and comply with our rules. All users should read this Acceptable Use Policy as breach of the policy can lead to immediate termination of your account and removal of your posts.

You may use our websites and the content within it for your own lawful purposes only. You may not reproduce any part of our websites or its content unless permitted by these terms and conditions.

You are responsible for your use of our website. You promise that any use of our website will be in accordance with our Content Standards below and that your content does not infringe the copyright of others.

You agree that, if any claim is made against us because of your failure to abide by these terms you will be responsible for the claim and all our costs of dealing with that claim.

If you break these rules, we may bring legal proceedings against you and we will immediately end your use of our website.

These rules apply to posts made to our blog and any other content or information that you may post to our website.

Content standards

General Use of our websites

 

You may only post content:

  • permitted under the Website Terms and Conditions or where otherwise permitted on the website
  • which is accurate and states facts that might be relied upon
  • if it state opinions, these should be genuinely held
  • that does not imply any endorsement or association with us

You must ensure that nothing in your content:

  • defames anyone
  • is obscene, offensive, hateful or inflammatory
  • promotes sexually explicit material, violence, illegal activity or unlawful discrimination;
  • infringes any copyright, trade mark or other rights
  • has any fraudulent purpose or effect
  • can be used for war, terrorism or other illegal purposes
  • is likely to deceive, harass, alarm, annoy or invade the privacy of any person; or
  • misrepresents your identity or affiliation with any person including us

We do not endorse any content posted by you or another user and shall not be responsible for any comment or criticism made by a user of our websites. During your use of our websites you may be exposed to comments that are factually incorrect, offensive or otherwise objectionable to you and you agree to waive any legal right you may have against us with respect to these comments.

You give us a permanent unrestricted right to use your content so that we can broadcast it and re-use it for marketing and other purposes.

Content Belonging to Others

 

You must respect copyright and confidentiality. You promise to us that if you use content belonging to others or is known to you under a duty of confidentiality, the owner will have agreed to this use. Only upload music, artwork or sounds that you made or that you are authorised to use, including model-release and royalty free images collected in the public domain and including third party videos.

Changes to the Acceptable Use Policy

 

We may revise these terms at any time by amending this page, so it is advisable that you check this page from time to time.

Contact us

 

To contact us, please email us at service@poundshop.com.

 

COMPETITION TERMS AND CONDITIONS

 

1. Introduction

1.1 These general terms and conditions apply to all competitions promoted by us using any media. Each competition may also have specific terms and conditions which will be notified to you when you enter the competition.

 

1.2 Our competitions are operated by Online Poundshop Ltd whose registered office is Wychbury Lee, South Staffs Freight Building, Lynn Lane, Shenstone, Staffordshire, WS14 0ED.  We are registered in England and Wales under company number 08870575.

 

1.3 If you have any questions or comments regarding our competitions, the prizes and the winners, please contact service@poundshop.com.

 

1.4 Our competitions are in no way sponsored, endorsed, administered by or associated with the social media site upon which we advertised them. By entering any of our competitions you completely release the  social media site from liability in relation to our competitions.

 

2. How do I enter a competition?

2.1 Our competitions will each have specific rules of participation at time of entry including start and end dates.

 

2.2 Our competitions are free to enter and do not require any purchase.

 

2.3 You are limited to one entry, if we find out that you have attempted to make more than one entry to our competition, we reserve the right to disqualify you from that competition.

 

3. Am I eligible to enter a competition?

3.1 Our competitions are open to residents of the United Kingdom aged 18 or over at the time of entry. Entries from outside of the United Kingdom will not be accepted.

 

3.2 Employees of Online Poundshop Ltd, their families and any person directly or indirectly connected with us are not eligible to enter any competitions.

 

3.3 Prizes will only be delivered to addresses in the United Kingdom.

 

3.4 We reserve the right to ask for evidence of age, identity and eligibility to enter our competitions and withhold a prize until we have received such evidence.

 

3.5 If we become aware of any fraud, deceit or other similar action undertaken by you in relation to a competition we reserve the right to remove your entry from the competition.

 

4. What is the prize?

4.1 Details of the prize will be given at the time of entry. The prizes are subject to availability and we may have to substitute prizes for another of equal value where availability has changed.

 

4.2 Where the prize includes tickets to a specific event, we will not be liable to provide you with an alternative prize if you cannot attend that event.

 

5. How do we select and contact winners?

5.1 A winner will be randomly selected and the draw will take place within the timescales specified at the time of entering. We may check that the winner is eligible to enter when we contact them.

 

5.2 Entries that are incomplete or cannot be deciphered will not be entered into the draw.

 

5.3 We will not be responsible for any entry that is lost in transmission.

 

5.4 We will contact the winner as soon as reasonably practicable on or after the date of the draw. We will make reasonable efforts to contact the winner using the contact details provided.

 

5.6 If we are unable to contact the winner or the winner does not comply with the eligibility criteria then we may offer the prize to the next eligible entrant drawn by us.

 

6. Our Liability

6.1 We will not liable in any way for any costs, expenses, damages or liability arising out of your entry into the competition.

 

6.2 We do not accept any liability for loss of profit, business of any nature or any other indirect or consequential loss in relation to your entry into a competition.

 

6.3 The exclusions above do not include any liability in respect of death or personal injury except where we have been negligent.

 

7. Privacy

7.1 Information and data ("personal data") which is provided by you when you enter a competition will be held by us for the purposes of administering the competition and providing you with details of further competitions and other services that we provide that may be of interest to you.

 

7.2 Further details of how your personal data will be used is set out in our Privacy Policy available at https://www.poundshop.com/poundshop-security/ and you agree to this use of your personal data when you participate in our competitions.

 

7.3 By taking part in the competition you agree to participate in publicity at our request if you win a competition. You agree we may use your name and any comments relating to the prize and your experience for future promotional, marketing and publicity purposes in any media without any fee being paid.

 

8. General

8.1. You enter the competition at your own risk and shall take all reasonable steps to ensure the appropriateness of your actions in relation to the competition.

 

8.2 These Terms shall be governed and construed in accordance with English Law.