At Poundshop.com, we aim to offer customer service that is as impressive as our amazing offers. Here, we have answered a few frequently asked questions which should help with any queries that you have.
Where do you deliver to?
We deliver to all areas of the UK. We also deliver to Spain (excluding the Canary Islands.), France, the Republic of Ireland, Germany, Belgium, Netherlands, Luxembourg & Portugal. Unfortunately we do not currently offer shipping to any other country.
How much will it cost to ship my order?
There are a range of delivery options available. It’s easy.
UK Mainland Costs
Standard Delivery is £4.95, Next Working Day Delivery £5.95
(Next working day delivery is only available for orders placed before 3pm on a working day. Please note: if an order is placed on a weekend or bank holiday, your order will be processed on the next valid working day for delivery the next working day after that.)
UK Highlands and Non-Mainland
Standard Delivery is £6.50
Next Working Day Delivery is not available to non-mainland and highland postcodes
Spain, France, the Republic of Ireland, Germany, Belgium, Netherlands & Luxembourg Delivery Costs
Order Up To 30kg – Standard Delivery is £12.95
Next Working Day Delivery is not available to Spain, France, the Republic of Ireland, Germany, Belgium, Netherlands & Luxembourg
Portugal Delivery Costs
Order Up To 30kg – Standard Delivery is £15
Next Working Day Delivery is not available to Portugal
How long will it take for my order to arrive?
Depending on your preferred delivery selection, your order can take between 1 and 5 working days for UK deliveries. If longer delivery times are anticipated this information will be shown on the product information for the day's offer. Delivery to a certain areas including Aberdeen, Scottish Highlands, Isle of Man, Isles of Scilly and Northern Ireland - may take longer than our standard delivery times stated.
For deliveries to Spain, France, the Republic of Ireland, Germany, Belgium, Netherlands, Luxembourg & Portugal orders will take between 5-7 working days depending on location.
How will I know that my order is on it's way?
Once your order has shipped, we will send you a confirmation email with details of the courier and a tracking number so that you can keep up to date with delivery progress.
Can I have my order shipped to an address of my choice?
Yes, the billing address that you provide must match the information on your debit/credit card account but you can request that your item is delivered to work or another more convenient address.
Will someone have to be available to sign for the order at the time of delivery?
Yes, all of our orders require a signature at the time of delivery.
Please contact us on 0330 222 0013 Monday to Friday 9am to 5pm should you have any other queries that have not been answered above.
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