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Will someone have to be available to sign for the order at the time of delivery?

Yes, all of our orders require a signature at the time of delivery.

If I don't like an item that I have ordered how do I return it?

We do make every effort through description and images to correctly represent the items on sale at Poundshop.com. However, if you receive your item and decide that you would like to return it you must contact service@poundshop.com to arrange a return authorisation. Items returned without an authorisation will result in delayed processing. You have the right to cancel your order within 14 working days. The cancellation period starts on the day after the day on which your goods are received.

For hygiene purposes, we can only accept returns of underwear or lingerie if the item is faulty or the wrong item has been sent.

If you wish to cancel your order please contact us in writing via service@poundshop.com or write to us at Poundshop.com, 8 Parkway Industrial Estate, Pacific Avenue, Wednesbury, West Midlands WS10 7WP

I have received an item which is damaged, what should I do?

We are sorry if this happens, we constantly review our packing procedures to reduce damage but if you receive a damaged item, please take a photograph, no larger than 1MB and forward to our customer service department at service@poundshop.com. We will review and arrange a refund if necessary. If you are unable to take a photograph and email to us you will need to return the item to the following address;

Poundshop.com, 8 Parkway Industrial Estate, Pacific Avenue, Wednesbury, West Midlands WS10 7WP

In line with general ecommerce practice, we require evidence of damage before being able to refund you for damaged items

What is a short date food product?

A short date food product is an item that is approaching or past it's best before date. Best before dates are a guide on a products optimal quality. We do not sell items that are past their use by date. Offering you a short date food product means that we are able to offer extra value on these £1 items and more for your money with minimal compromise on quality.

Short date food products are also a great way to help with food waste management as many of these would be disposed of unnecessarily. Short date food items are a great way to save money and an opportunity to shop responsibly.

How long will my order take to arrive?

We aim to have your items with you 3 working days after you place the order. In times of high demand orders can take longer to ship from our distribution centre and we ask that you check our delivery pages for an update if you have waited longer than 3-5 working days.

If your order is urgent, please contact us at service@poundshop.com or call 0330 222 0013 Monday to Friday 9am to 4pm.

Can I add to my order?

Unfortunately we cannot add items to your order after it has been placed.

Do you have any high street stores?

No, Poundshop,com is an online store only, orders are shipped straight to customers from our West Midlands distribution centre.

How can I quickly repeat a previous order?

First, you should log in to your account. Select favourites from either your account page or the home page and this will take you to your favourites page. All of your previously ordered items are listed here and you can add to your basket quickly by clicking the 'add to basket' button. If you would like to amend the quantities to add to basket use the arrows next to the quantities to increase or decrease the number. If a favourite or previously ordered item is not available it will show as 'out of stock'.