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Delivery Information

Delivery

"We conveniently deliver all your favourite brands at fantastic prices, directly to your door"


CUSTOMER NOTICE:

After receiving unusually high volumes of orders, we have had to make the hard decision to temporarily suspend all Next Day Deliveries. Please be assured that we are working hard to address this issue. We thank you for your patience at this time.


Our passion and drive for delivering exceptional valued products to our loyal customers is paramount here at Poundshop.com. Any delivery charges that are incurred for the delivery of your shopping are simply those passed on from our couriers that help us get your purchases delivered straight to your door. 

Below, you'll find all the information you need about our home delivery services:


COVID-19 DELIVERY INFORMATION

Here at Poundshop.com we are all working hard to keep our "Brands you Love for Less" at the same prices they have always been. We understand that these unprecedented times are hard on everyone, so our team are working around the clock to ensure that the products you love stay at the low prices you've always seen. 

Our warehouse team are all working extremely hard to ensure you get your parcels in a timely manner, but please bear with us during this time and trust that we’re making every effort to get your items dispatched and delivered to you as quickly and efficiently as possible. Our warehouse team are busy putting in some overtime to catch up, so don't worry any orders placed will be on their way to you very soon. Please check the headings below for information on delivery times specific to where you live, or, if you would like to get an up-to-date delivery time estimation based on your postal address, simply add the products you wish to purchase to your basket and proceed to checkout. Here you will receive an estimated time of arrival.

COVID-19 CONTACTLESS DELIVERY PROCESS:

Here at Poundshop.com we work with DPD to safely and efficiently deliver your parcels straight to your home. To comply with the governments advice to stay at a 2 metre distance, we have changed the way you will receive your packages: 

1. Our driver will maintain a 2 metre distance and place your parcel at your doorway.

2. As proof of delivery, our driver will take a photograph of the parcel with your door open (don't worry, you do not need to be in this photograph), or if you are self-isolating, you can simply tell our driver where to leave your parcel on the DPD app or website using the 'Leave in a Safe Place' option.

We hope that our new contactless delivery process will enable our customers to shop at their leisure in a safe and protected manner. 

Thank you for your support during this time. 


Delivery Service Options

Standard Delivery - 5 working days 
(Please note that Standard Delivery times may differ dependant on postal address - check headings below for further information)

Next Working Day Delivery - available to postcodes in the UK Mainland when orders are placed before 2pm
(Please note that orders placed on a Friday before 2pm will be delivered on the following Monday. Orders placed after 2pm on a Friday or over a weekend will be delivered on the following Tuesday)

British Forces Post Office Deliveries - 4 - 6 working days

International Delivery - 7 - 10 working days

Minimum Checkout Spend

Unfortunately, like many other businesses in our position, we have had no choice but to impose a minimum order basket value. The reason for this is simply to ensure that we can maintain our exceptional #Brandsyouloveforless offers.

Whilst we experienced a significant rise in panic buying and an unprecedented quantity of orders throughout the Pandemic, our teams have worked around the clock to ensure that no prices of any item or good that we have on offer increased with the demand. We did, however; to be fair to both existing and new customers, increase our minimum order basket value to £30 and restricted the quantities of certain essential items in a single transaction.

Going forward, we will continue to review both of these policies on a regular basis, but in the meantime, we apologise for any inconvenience caused. We will of course share any updates with you as appropriate in the future. 


UK Home Deliveries

Standard Delivery - from £4.95

Next Working Day Delivery - from £6.45 (available only on orders placed before 2pm)
(Please note that orders placed on a Friday before 2pm will be delivered on the following Monday. Orders placed after 2pm on a Friday or over a weekend will be delivered on the following Tuesday)

UK Highlands and Non-Mainland Home Deliveries

*Highlands: Aberdeen, Inverness, Falkirk, Kirkwall, Perth, Paisley, Outer Hebrides and Kilmarnock.

          International Delivery orders under £50 - £12.95

          International Delivery orders over £50 - £23.95

Channel Islands: Northern Ireland, Isle of Man, Isle of Wight, Isle of Sicily, Jersey and Guernsey.

          International Delivery orders under £50 - £12.95

          International Delivery orders over £50 - £23.95

*Please note that the stated locations listed within the Highlands are select postcodes only.

British Forces Post Office Deliveries

The British Forces Post Office (BFPO) provides a postal service for armed forces personnel, separate from that provided by Royal Mail in the United Kingdom. BFPO addresses are used for the delivery of mail in the UK and around the world.

Standard Delivery - £9.95

Next Day Delivery - this option is not available for this selection.

Please note that the purchases of the following are prohibited items and will be refused by the BFPO: Aerosols, Batteries, Christmas Crackers, Lighters, Matches, Nail Varnish, Perfumes, Aftershaves, Pesticides and Scissors.

International Home Deliveries

Orders to: Belgium, Czech Republic, Germany, Hungary, Luxembourg, Netherlands and Poland.

          International Delivery orders under £50 - £9.95

          International Delivery orders over £50 - £17.95

Orders to: Denmark, France, Ireland, Lithuania, Slovakia, Slovenia, Spain, Sweden* and Switzerland.

          International Delivery orders under £50 - £12.95

          International Delivery orders over £50 - £23.95

Orders to: Italy, Latvia and Portugal.

          International Delivery orders under £50 - £15.95

          International Delivery orders over £50 - £28.95

Orders to: Estonia.

          International Delivery orders under £50 - £17.95

          International Delivery orders over £50 - £32.95

*Please note deliveries to Sweden have to be collected from your local pick up shop, unfortunately home delivery is not available.


FREQUENTLY ASKED QUESTIONS:
 
The following Frequently Asked Questions are regarding Poundshop.com's delivery process:

Who picks and packs my order?

As soon as your order has been placed, this is then allocated to the hands of our warehouse team.

Our dedicated warehouse team work around the clock in order to carefully pick and pack your orders, making sure the quality of products and packing procedures are carried out to an exceptional standard so that you receive nothing less than perfect. Once your parcel is ready to be shipped, your goods are then passed on to our courier service who will personally deliver your order straight to your door. 

Who are the couriers that will deliver my parcel?

We work with DPD so that you can follow the delivery progress of your order for that extra peace of mind.

What happens if my order is delayed?

If our supply of the products that you have ordered from us is delayed by an event outside our control, then we will contact you as soon as possible to let you know that we are taking steps in order to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Can I have my order delivered to an address of my choice?

Yes. You can request that your items are delivered to your home, your workplace or another more convenient address if you so wish. Although to ensure acceptance of your payment you must make sure that the billing address that you provide matches the information on your debit/credit card account.

Can I change the delivery address of an order I am yet to receive?

On the day of delivery, our courier will send you a notification of your order delivery and a one-hour delivery slot. Following this, you can then visit our couriers website or app and choose to have your parcel delivered to a safe place / neighbour, change the delivery time or send the parcel to your nearest collection point for you to collect at your convenience.

Please note that in instances where you have separately arranged with our courier to leave your parcel in a "safe place", then Poundshop.com cannot accept any liability for any subsequent loss of your parcel.

Will someone need to be home in order for me to receive my parcel?

In order to deliver your package safely and efficiently, someone within the premises will need to be present in order to provide us with a signature / name to formally accept delivery before our courier can hand over your parcel.

What happens if I miss my delivery?

For delivery within the UK, our delivery courier will leave you a card if delivery has not been possible. This is to advise you on how to rearrange your delivery.

For International Delivery, you will receive an email from our customer service advisor explaining how you can rearrange your delivery for a more suitable day.

If we are likely to encounter problems in delivering your goods to your chosen delivery address, then please contact service@poundshop.com.

What happens if I don't re-arrange my missed delivery?

If after a failed delivery to you, you do not re-arrange a delivery, or collect them from a local delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract and may deduct our costs for the failed delivery from any refund due to you. 

What happens with deliveries of large orders?

It is possible that you will receive multiple parcels depending on how many items that you have ordered with us. Please check your tracking number provided by DPD to tell you how many boxes are within your consignment and when they are being delivered.

What happens to the delivery of chocolate and confectionery during hot climates?

Please be aware that deliveries of chocolate and confectionery destined to countries of hot climates, or during months of warmer weather, is done so at your own risk.

What should I do if I have an item that is missing from my order?

Whilst we do our very upmost to ensure all items are completely fulfilled within your order, on the occassion where items are missing then customer services will need to be notified at service@poundshop.com or via telephone at 0121 647 2569 within 7 days of delivery.

Please note that you will need to provide your order confirmation as reference for our customer care team. 


Not found what you are looking for?

Well at Poundshop.com we are here to help. Feel free to take a look at our Frequently Asked Questions page, or contact customer services on the following if you have any further queries:

T: 0121 647 2569

E: service@poundshop.com