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Delivery & Postage is Easy!

At Poundshop.com, we aim to offer customer service that is as impressive as our amazing offers. Here, we have answered a few frequently asked questions which should help with any queries that you have.

Unfortunately we do not offer a next day delivery service over the Easter bank holiday weekend. Delivery with our carrier will resume as normal from Wednesday 24th April.

Where do you deliver to?

We deliver to all areas of the UK. We also deliver to Austria, Belgium, Corsica, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

How much will it cost to pick, pack & deliver my order to my door?

There is a range of delivery options available. 

UK Mainland Costs*

Standard Delivery is £4.95 - Our minimum spend is £20 (on products) total order £24.95 including carriage costs

Standard Delivery is £6.95 - No minimum spend

Next Working Day Delivery £6.95 - Our minimum spend is £20 orders must be placed before 3pm

Excluding some postcodes, our next working day service is available for orders placed before 3pm on a working day, please note that unfortunately we are not currently able to provide weekend delivery, so that next day orders placed on a Friday will be delivered on the following Monday and orders placed over the weekend will be delivered on the following Tuesday.

UK Highlands and Non-Mainland

Standard Delivery is £12.95

Orders To Channel Islands Up To £50 -  £12.95

Orders To the Channel Islands Over £50 - £25

Next Working Day Delivery is not available to non-mainland and highland postcodes

Austria, Belgium, Czech Republic, France, Germany, Hungary, Republic of Ireland, Italy, Luxembourg, Monaco, Netherlands, Slovakia, Slovenia & Spain

Orders Up To £50 Standard Delivery is £12.95 

Orders Over £50 Standard Delivery is £22.95

Corsica, Croatia, Denmark, Finland,  Liechtenstein, Poland, Portugal, Switzerland & Sweden

Orders Up To £50 Standard Delivery is £17.95

Orders Over £50 Standard Delivery is £25

Next Working Day Delivery is not available outside of the UK

How long will it take for my order to arrive?

Depending on your preferred delivery selection, your order can take between 1 and 5 working days for UK deliveries. If longer delivery times are anticipated this information will be shown on the product information for the day's offer. Delivery to certain areas including Aberdeen, Scottish Highlands, Isle of Man, Isles of Scilly and Northern Ireland may take longer than our standard delivery times stated.

For deliveries outside of the UKorders will take between 7-10 working days depending on location.

How will I know that my order is on its way?

Once your order has shipped, we will send you a confirmation email with details of the courier and a tracking number so that you can keep up to date with delivery progress.

Can I have my order shipped to an address of my choice?

Yes, the billing address that you provide must match the information on your debit/credit card account but you can request that your items are delivered to your workplace or another more convenient address.

Will someone have to be available to sign for the order at the time of delivery?

Yes, all of our orders require a signature at the time of delivery.

Note on confectionary and chocolate:

Please note that the purchasing of confectionary and chocolate destined for warm climates or during periods of heat wave in the UK, is done so at your own risk. We are not able to refund any cases of softened confectionary or chocolate. 

Please contact us on 0121 647 2569 Monday to Friday 9am to 5.30pm should you have any other queries that have not been answered above.