Here we have answered a few frequently asked questions regarding the returns policy at Poundshop.com:
Can I return an item(s)?
We do make every effort possible through description and images to accurately and correctly represent the items offered for sale at Poundshop.com. However, if on receipt of your delivery you decide that you would like to return an item(s), you may do so by contacting firstname.lastname@example.org to arrange return authorisation. Items returned without anauthorisation will most likely result in delayed processing. In this instance we are unfortunately not able to cover the cost of return shipping, this will have to be paid by yourself. On receipt of the returned item(s) in a re-sellable condition, complete with individual product packing as sold, a full refund of the cost of the product(s) will be made back to your Paypal account or credit/debit card from which the original payment was made. Please allow 5 working days for a refund to be processed. No other refunds can be given.
For hygiene purposes, we can only accept returns of underwear or lingerie where the item is deemed faulty or in error, the wrong item has been sent.
Can I cancel my order?
You have the statutory right to cancel your complete order within 14 days from the date of the physical receipt of your order for a full product refund plus a refund of the standard basic cost of shipping. You will however be responsible for the return shipping costs and you must retain proof of shipping. You then have 14 days from date of your cancellation to return the complete order in its original packaging. This right does not extend to cancellation of part orders or orders not returned in their original packaging and re-sellable condition. Again all refunds will be made back to the Paypal account or debit/credit card from which the payment was first made.
If you wish to cancel your order please contact us in writing via email@example.com or write to us at Poundshop.com,Unit 8 Parkway Industrial Estate, Pacific Avenue, Wednesbury, WS10 7WP
What do I do if an item is faulty?
If you wish to return an item(s) for a refund in accordance with your consumer rights, please contact firstname.lastname@example.org to arrange a return authorisation, some conditions apply. If the item is found to be faulty within 30 days of receipt, we will arrange for collection or cover the cost of return shipping in addition to the cost of the returned item. Please contact email@example.com to arrange a return authorisation. Please note that where it is necessary for inspection of faulty items at Poundshop.com, processing and reporting can take 30 days from receipt of the item.
Missing or damaged items?
While we do our very upmost to ensure all items are completed fully within your order, on the occassion where items are missing from your order customer services will need to be notified by email or telephone within 7 days of receipt. As well as taking extra care when packaging your order any items that are received damaged photographic evidence will need to be forwarded to customer services via email within 7 days of receipt.
If you have any queries that have not been answered above, email firstname.lastname@example.org.
Poundshop.com Customer Service 0121 647 2569 Monday to Friday 9 am to 5 pm