We are sorry to hear that you have received goods from us that have been damaged or are faulty. We constantly try to review our packing procedures and quality of products to reduce occurrences like this from happening.
If you have received a damaged or faulty item(s), then please get in contact with us at firstname.lastname@example.org. In respect of damaged items, please get in touch as soon as possible after receipt of delivery, preferably via email - with a clear photograph of the damaged item(s), no larger than 1MB. Here we will then review and arrange for a refund to be issued if necessary.
Whilst all liquids are despatched in heat sealed bags, in the instance that a parcel appears damaged by a liquid on delivery, you have the right to refuse the parcel - but please notify us at email@example.com if that is the case. If you accept the delivery please handle with due care and please provide photographic evidence both of the damaged parcel and any subsequent damaged product(s).
In line with general eCommerce practice, we require evidence of damage before being able to refund for damaged/faulty items.
Please note that we do not issue replacements for damaged item(s). Once your query has been reviewed by our customer care team, a refund will be issued for the damaged product(s) to your original method of payment.